Challenges Affecting Workforce Performance of Human Resources at Jazan University from the Perspective of a Sample of Faculty Staff Members (Exploratory Study)

Abstract

This qualitative study aimed to explore the workplace challenges that affect the professional performance of faculty members at the College of Arts and Humanities at Jazan University. The research employed an inductive qualitative approach based on open-ended interviews.  A purposive sample of (14) faculty members from different departments participated in the study, offering diverse perspectives on institutional challenges and the impact on their professional roles. Thematic analysis revealed several recurring challenges, including administrative overload, participation in numerous committees, and a conflict between teaching responsibilities and additional academic or administrative duties. Participants also reported a lack of access to targeted professional development opportunities and inadequate institutional resources to support academic activities. Despite these challenges, the study noted that communication between faculty members and college administration exists, although it is often limited and ineffective in addressing core issues. Moreover, while faculty members are generally encouraged to engage in research and training, logistical constraints and competing demands hinder their involvement. The findings underscore the need for institutional reforms that prioritize workload balance, strategic support for professional development, and enhancement of physical and academic resources. The study recommends reducing administrative burdens, providing more flexible and relevant training opportunities, and improving communication channels between faculty and leadership. By addressing these issues, the college can create a more supportive environment that promotes faculty well-being and advances academic performance. These insights contribute to the broader discourse on higher education challenges in the Saudi context and offer practical implications for university policy and leadership.